FAQs
You've got questions, we have answers. Below is a list of the most common questions from buyers.
If we don't have your answer below, feel free to call us at: 866-440-0177.
Are the tires for sale new or used?
Our selection is composed of new tires mostly, however, retreaded and take-off tires can also be found on our website. Retreaded and Take-off tires are advertised as such, so there can be no confusion during shopping.
Can Gift Cards be combined with available Coupon Codes?
Yes, our Gift Cards and Coupon Codes can be combined during checkout. In order for both of them to work, you need to add each one to the order (to be deducted from the price).
Do you provide a warranty on your tires?
All warranties are provided by the tire manufacturers. Priority Tire only offers a 90-day return policy for unused and unmounted tires.
Do the prices listed include installation?
The price does not include installation, mounting and balancing.
Do I need to register my tires?
We do all tire registration for all our customers. In order to assure that all of our customers get notified in case of a tire recall, we register your tires with the Department of Transportation (DOT) for you. Your name and your address are passed on to the DOT and protected by Federal Law. Your information will never be used in any way other than in the unlikely event of a tire safety recall.However, if you wish to be covered by the Road Hazard warranty some brands offer, you need to register the tires on their official website. Check our Manufacturer Free Road Hazard page for more information.
Is it safe to use my credit card?
Yes. Our site meets and goes beyond all security standards. The site is secured by an SSL Certification with 256-bit encryption.
Are the photos in the listing of the actual tires I will receive?
Pictures shown are stock photos and are  not of the actual tire.  Pictures represents brand and model of the tire listed for sale.
Does the tire have outline white letters (OWL) or does it have a whitewall (WW)?
We guarantee that if the representing photo shows the outline white letters (OWL) or the whitewall (WW) then the tire will have the OWL or WW. If the listing shows black wall photos then the tires do not have OWL or WW.
Do you accept offers?
We do not accept offers. The current sale price is final.
How much is shipping to Alaska, Hawaii, or Puerto Rico?
Unfortunately, we do not offer shipping to Alaska, Hawaii, or Puerto Rico.
Can I use my own shipping carrier account?
Unfortunately, we cannot allow customers to use their own shipping carrier accounts.
Can shipping charges be reduced or discounted?
We offer free shipping to the 48 contiguous states.
Do you offer discounted prices for local pickups?
We do not offer discounted prices for local pickups.
Can I pick up the tires from your local warehouse?
Yes, you can pick up your tires in our four main warehouses in Allentown, PA, Jacksonville, FL, Orlando, FL, and Coppell, TX. All payments are done online via our website, as the warehouses do not offer any form of in-person payment. Before placing an order make sure to verify availability at a given warehouse by contacting our customer service team at 866-440-0177 or [email protected]. Likewise, you must inform our customer service team as soon as the order is placed, as not doing so will result in the order being shipped instead.
How long does shipping take?
If an order is placed before 1 pm EST on a business day we ship the order the same day. If it is placed after 1 pm EST or over the weekend, we will ship the order out the following business day. Depending on where you are located in the 48 contiguous states, delivery will take approximately 1-6 business days to deliver the tires to you. For a more accurate estimate contact us via e-mail at [email protected] or at 866-440-0177.
What is the tires' date of manufacture?
The manufacture date of our tires varies from one to four years old and there is no way to determine, pick, or choose the tire age you will receive. In case you receive a tire that is older than that and don't wish to use it, we'll provide you with a free return!
Do you sell rims/wheels?
Currently, we do not sell rims. Our focus is set on selling the highest quality tires.
Do you offer coupon codes on your website?
Any current coupon codes, promotions, and offers will be displayed in a banner at the top of the page. Alternatively, all deals and offers can be viewed on our Current Deals as well.
Do you offer Military, First Responder, Teachers, or Healthcare Discounts?
Yes, we offer a 5% discount for military (past or present) and first responder personnel, as well as for educational and healthcare workers. To receive a code, you will need to verify your status with ID.me during checkout. For more information contact us at 866-440-0177.
Do you carry tires for all types of vehicles?
We primarily carry passenger car, SUV, light truck and trailer tires. However we are continuously expanding our inventory, which also includes ATV, motorcycles, golf carts, four wheelers, off road trucks, lawn mowers, and commercial and industrial application tires. At the moment we do not offer doughnut tires, small spares, and other non-standard vehicle tires.
What is the difference between radial and bias ply tires?
The main difference is that Radial tires’ steel belts allow the sidewall and the tread to function as individual features, meaning the sidewall can flex without affecting the footprint. Because the plies in bias-ply tires run from sidewall to sidewall, the sidewall is very stiff, and any flexing of the sidewall is reflected in the tires’ footprint. Bias-ply tires can also overheat more easily due to the layers of rubber plies, whereas the steel belts in radial tires help to dissipate heat better.
Will there be a signature requirement on my order?
Tire orders are not shipped out with a signature requirement. If you wish to add a signature requirement to your order, please contact our Customer Service via e-mail at [email protected] or at 866-440-0177.
Do you need me to be at home to deliver the order?
If your order value exceedes $2500, you will have to await the delivery and provide a signature. Otherwise, the shipping courier will deliver your package even if you're not at home.
Where can I get the tires mounted?
You can take the tires to any of your local installers and have them mounted there. However, we also offer a special program for installations. During the checkout process, you will be able to select an installer of your choice and have the tires shipped to them. You will just need to take your vehicle in for a tire change once the tires arrive. Please read our Installers Page for more information.
How do I know if a tire will fit my vehicle?
Our website offers a Search by Vehicle option, but these programs are only capable of showing the Original Equipment Size of a certain vehicle and the result might not be accurate. The safest method is to check the size of your current tires, located on the tire’s sidewall. Priority Tire does not take responsibility in regards to the return shipping in the case of the wrong size being ordered, even if the Search by Vehicle option is used.
Can I be notified when you receive a specific tire in stock?
Unfortunately, at the moment, we do not have a notification system set up on our website. However, we receive tires on a daily basis and we would advise you to check back often on our website.
How often do you receive new tires/update your inventory?
We receive new tires on a daily basis and we keep the website up to date. Everything we currently have in stock is listed on our website.
Can I buy road hazard warranty on your tires?
At the moment we do not offer a road hazard warranty. Check back soon.
What are Run Flat tires?
Run flat tires are tires that are made with a sturdier construction. In case of air pressure loss, they are able to withstand the weight of the vehicle and be driven on for 50 miles up to the speed of 50 mph. These tires are usually made for vehicles without space for spare tires.
Do you offer a rebate?
Sometimes we have special promotions that include rebates. Please check out the Rebate page for more information.
What does the 'load and speed' rating mean?
The load and speed ratings note how much weight and what speeds the tire can handle. In other words, they note the tire’s maximum load carrying and driving capability. It is not recommended to surpass the tire’s load and speed capacity. For more information please see our blog post on the subject.
Can I use Run Flat with regular tires?
Unfortunately, no. Run flat tires are made with a heavier construction that enables them to support the vehicle in case of air pressure loss. This construction is different from the structure of non-run flat tires. If they were to be used together on the same vehicle, they would cause the vehicle to not be as responsive, making it unpredictable.
What is a Priority Tire Gift Card?
The Gift Cards Priority Tire offers allows you to purchase tires for your loved ones even if you do not know the correct size. By purchasing a gift card, you pay for the gift card’s price and we send a message to your loved one. They will be able to use the gift card amount to get tires that are suitable for their vehicles and needs.
Do you need to spend the full amount of the Priority Tire Gift Card at once?
No, you do not need to spend the full amount of the Gift Card at once. You can use the card as many times as you need until the full amount is used up. If you do not have enough on the card left to cover the new purchase, you can combine the remaining amount on the gift card with a credit card or PayPal payment.
Does your website provide accessibility for persons with disabilities?
Yes, Priority Tire has partnered with an accessibility interface to make our website more accessible for all. To adjust the website’s user interface to suit your personal needs, click on the blue man icon on the screen and select the personalization.
Does the Priority Tire Gift Card have an expiration date?
No, Priority Tire Gift Cards do not have an expiration date. Due to the nature of the products we are selling, we do not feel comfortable forcing our customers to use the gift cards in a specific time frame. You or your loved one can use the gift card when you are ready.
Please, mind that only logged in users can submit questions.
Login and Registration Form